Refund Policy

1. The short version

AG Member sells different products: event tickets (guest list and paid entry for nightlife and entertainment), memberships, and related perks. In general these purchases are not refundable. We only refund in very specific cases, such as when an event is cancelled and we cannot offer a suitable alternative.

If we do refund a payment, the service fee is never refunded. We return the product price only and deduct the service fee from the amount sent back to you.

2. Service fee (not refundable)

Checkout may show a product price plus a service fee. The fee covers platform and payment-processing costs. Even when we approve a refund of the product, the service fee is not refunded.

Example: a ticket costs €10 and the service fee is €1, so you pay €11 in total. If we refund that payment, we refund €10 only. The €1 service fee is not returned. This is not our choice. The service fee is charged by the payment processor and cannot be refunded to us, so we cannot refund it to you.

The same rule applies to memberships and other paid products that may not explicitly show a service fee: refunds, if any, exclude that fee. For example, if you place an order for a membership, the service fee is not refunded even if the membership is refunded.

It's important to note that the service fee may not be visible or explicitly shown on the checkout or order confirmation or email confirmation pages.

3. Event tickets

Tickets and guest-list bookings are for a specific night, venue, and often a named guest. Under Spanish and EU consumer rules, the usual 14-day online withdrawal right generally does not apply to leisure services on a set date. You should treat tickets as final once booked.

When we may refund the ticket price (not the service fee)

• The event is cancelled and is not rescheduled in a way we reasonably ask you to accept.
• We (or the organiser) make a material change such as a new date or venue, and you choose not to attend - if we offer that choice.
• We cannot fulfil the booking because of an error on our side (for example a ticket sold after sales should have closed), and we cannot replace it.

When we do not refund

• You change your mind, miss the flight, or can no longer travel to Barcelona (or the city of the event).
• You are refused at the door. Booking a free or paid ticket does not guarantee entrance. The venue has the final say on dress code, minimum age, entry time, ID, capacity, behaviour, and any other house rule. That refusal is not a refund.
• You arrive after guest-list cut-off or after the ticket window.
• Line-up, DJs, or supporting acts change - common in nightlife and not treated as a cancellation of the event unless we say so.
• Free guest-list spots (there is no ticket price to return; any paid extras follow this policy).

4. Memberships

Memberships are generally not refundable once purchased, including unused time or unused perks, except where Spanish or EU law gives you a mandatory right we cannot exclude, or where we cancel the membership product entirely and cannot deliver the advertised benefits.

If a mandatory cooling-off period applies to a particular membership (we will say so at checkout if it does), instructions will be shown there. Otherwise assume the sale is final. Service fees on membership payments are not refunded.

Perks included with a membership (coffee, wellness, guest nights, and similar) are subject to partner availability and house rules. Unused perks are not paid out in cash.

5. How refunds are paid

Approved refunds go back to the original payment method when the provider allows it. Processing time depends on the card network or Stripe (often several business days). We refund in the original currency of the charge.

To ask about a refund, email hello@ag-member.com with your order number (see below) and the event or membership name. We may ask for the email on the account. Chargebacks should be a last resort. Please contact us first so we can check cancellation or refund status.

An example of an order number would be this: 74bfd949-01ad-4259-a807-ef128f90bd6e. You may see only the first 8 characters of the order number (e.g., 74bfd949). That is okay. We can find the order with just those characters, but please include the full number if you have it.

6. Promoters, venues, and chargebacks

If a venue or organiser refunds you directly, tell us so we do not duplicate a refund. Unjustified chargebacks may lead to account suspension, especially where the night took place and the ticket was valid.

7. Legal notes

This policy is designed for a Spanish nightlife and hospitality booking service and is meant to sit with mandatory consumer and payment rules. It does not remove rights that cannot be waived. Operator: Alliance DT, S.L.. Governing law as in the Terms & Conditions.